This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

The practice is actively registering new patients - if you would like to join the practice please contact us on 01268 209339

Changes to Prescription Opening Hours

As from Monday 18th February 2019 the prescription office will only be open from 9.00am - 1.00pm Monday - Friday

If you have an urgent prescription query outside of these hours then please speak to a receptionist

Out of Hours

The 111 Service will take over from 6.30pm to 8.00am Monday through to Friday morning and 6.30pm on Friday to 8.00am Monday.  Although the Surgery is closed medical help is always available by calling the surgery number and listening to the information.  When the surgery is closed the Out of Hours may be contacted on  - 111. 

For immediate, life-threatening emergencies, call 999.

Telephone Advice

On receiving the request from a patient to speak to a GP or a nurse the message is taken by the receptionist for the named clinician and the message is then conveyed for appropriate action by the clinician.  The clinician will then telephone the patient.    Receptionists cannot put calls directly through to clinicians during clinics unless the situation requires emergency attention.  Telephone consultations are also available with doctors and nurses. 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery to cancel your appointment.  By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.  You are now able to cancel your appointment by texting our appointment cancellation hotline on 07936843797.  Please text your name, date of birth and the date of the appointment which you wish to cancel.

This telephone number is for the cancellation of appointments only

Weekend, Bank Holiday and Evening GP Service

Patients can now book a weekend/bank holiday appointment with a GP or Practice Nurse.  The service will be open on Saturdays and Sundays between 9.00am to 3.00pm.  During Bank Holidays please call for details.  

Advance appointments can be booked via Oaklands Surgery by ringing 01268 209339 and for on the day appointments telephone one of the surgeries listed below during times shown.  This service is available to patients who are registered at participating surgeries only.  Please note that this is not a walk-in service but by appointment only.

The service is available at the following GP Surgeries:

The Surgery, 1a Hawkesbury Road, Canvey Island SS8 0EX, 01268 683288 or Audley Mills Surgery, 57 Eastwood Road, Rayleigh SS6 7JF 01268 740501.

Electronic Prescription Service

Oaklands Surgery is now offering the Electronic Prescription Service, which allows patients to choose or 'nominate' a pharmacy to get your medicines or appliances from.  Your GP then sends your prescription electronically to the place you nominated.  This means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving time

  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop

  • You may not have to wait as long as your repeat prescriptions could be prepared before you arrive

General Data Protection Regulations

 

GDPR is a new law that determines how your personal data is processed, kept safe and the legal rights that you have in relation to your own data.  The regulation applies from 25 May 2018.

WHAT GDPR WILL MEAN FOR PATIENTS/STAFF

YOUR DATA:



    • must be processed lawfully, fairly and transparently.

    • collected for specific, explicit and legitimate purposes.

    • must be limited to what is necessary for the purposes for which it is processed.

    • must be accurate and kept up to date.

    • must be held securely.

    • It can only be retained for as long as is necessary for the reasons it was collected.



PATIENTS/STAFF RIGHTS



    • Being informed about how their data is used.

    • To have access to their own data.

    • To ask to have incorrect information changed.

    • To restrict how their data is used.

    • Move their patients/staff data from one organisation to another.

    • To object to their personal information being processed (in certain circumstances).



GDPR?

GDPR will supersede the Data Protection Act.  It is similar to the Data Protection Act (DPA)1998, which the practice already complies with but strengthens many of the DPA’s principles.

THE MAIN CHANGES ARE:-



    • The Practice must comply with Subject Access Requests - a written signed request from an individual to see what information is held about them - like where we require your consent to process data. This must be freely given, specific, informed and unambiguous.

    • New special protection for personal data.

    • The Information Commissioner’s Office must be notified within 72 hours of a data breach.

    • Higher fines for data breaches.



WHAT IS PERSONAL DATA?

Personal data is information that is related to a single person, such as his/her name, age, medical history, diagnosis etc.

WHAT IS CONSENT?

Consent is permission from patients/staff – an individual’s consent is defined as:-



    • Any freely given

    • Specific and informed

    • Indication of his/her wishes by which the data subject (patients/staff) agrees to relevant personal data being processed.



The changes in GDPR mean that we must get explicit permission from patients/staff when using their data.  This is to protect your right to privacy and we may ask you to provide consent to do certain things like contact you or record certain information about you in your clinical/staff records.

Individuals have a right to withdraw consent at any time.

For further information about how the practice complies with GDPR, you can contact the Practice Manager at oaklands.surgery@nhs.net

For further information regarding GDPR please click the link below:

Privacy Information Leaflet

Privacy Information For Children



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website