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Noticeboard

Changes to Prescription Opening Hours

As from Monday 18th February 2019 the prescription office will only be open from 9.00am - 1.00pm Monday - Friday

If you have an urgent prescription query outside of these hours then please speak to a receptionist

Out of Hours

The 111 Service will take over from 6.30pm to 8.00am Monday through to Friday morning and 6.30pm on Friday to 8.00am Monday.  Although the Surgery is closed medical help is always available by calling the surgery number and listening to the information.  When the surgery is closed the Out of Hours may be contacted on  - 111. 

For immediate, life-threatening emergencies, call 999.

Telephone Advice

On receiving the request from a patient to speak to a GP or a nurse the message is taken by the receptionist for the named clinician and the message is then conveyed for appropriate action by the clinician.  The clinician will then telephone the patient.    Receptionists cannot put calls directly through to clinicians during clinics unless the situation requires emergency attention.  Telephone consultations are also available with doctors and nurses. 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery to cancel your appointment.  By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.  You are now able to cancel your appointment by texting our appointment cancellation hotline on 07936843797.  Please text your name, date of birth and the date of the appointment which you wish to cancel.

This telephone number is for the cancellation of appointments only

Weekend, Bank Holiday and Evening GP Service

Patients can now book a weekend/bank holiday appointment with a GP or Practice Nurse.  The service will be open on Saturdays and Sundays between 9.00am to 3.00pm.  During Bank Holidays please call for details.  

Advance appointments can be booked via Oaklands Surgery by ringing 01268 209339 and for on the day appointments telephone one of the surgeries listed below during times shown.  This service is available to patients who are registered at participating surgeries only.  Please note that this is not a walk-in service but by appointment only.

The service is available at the following GP Surgeries:

The Surgery, 1a Hawkesbury Road, Canvey Island SS8 0EX, 01268 683288 or Audley Mills Surgery, 57 Eastwood Road, Rayleigh SS6 7JF 01268 740501.

Electronic Prescription Service

Oaklands Surgery is now offering the Electronic Prescription Service, which allows patients to choose or 'nominate' a pharmacy to get your medicines or appliances from.  Your GP then sends your prescription electronically to the place you nominated.  This means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving time

  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop

  • You may not have to wait as long as your repeat prescriptions could be prepared before you arrive

Friends and Family Test - Information for Patients

What is the NHS Friends and Family Test?

We want to ensure that you have the best experience of care provided by Oaklands Surgery.  The Friends and Family Test is a way of gathering your feedback about your experience of the care you received at Oaklands Surgery and therefore helping us to drive improvements to the services we provide.

Whenever you receive care as a patient at Oaklands Surgery, you will have the opportunity to give your feedback by answering one simple question about your experience.  You will also have the opportunity to provide additional feedback if you wish to.

Click here to view a short, animated film (British Sign Language) which explains what the Friends and Family Test is and why it is being introduced across all NHS Healthcare Services. 

How will it work?

After you have received treatment and care from Oaklands Surgery, we would like to ask you the following question:

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

You will be invited to respond to the question by choosing one of six options, ranging from ‘extremely likely’ to ‘extremely unlikely’.  It is really important to us that you tell us why you gave your answer, so please also answer the follow-up question.

You can answer the questions by completing a postcard questionnaire and posting it in to our feedback postbox located in our Patient Waiting Area or by completing and submitting the same online questionnaire available here on our website under Have Your Say, Friend and Family Test.

Your answers will not be traced back to you and your details will not be passed on to anyone, so please tell us what you think.  A member of your family or a friend is welcome to help you give your feedback if you are unable to do so.

Do you have to respond to the question?

You do not have to respond to the question but if you do, your feedback will provide valuable information to help us to ensure that our patients have the best possible experience of care.

How will the results be used?

We will gather the results and analyse them quickly to see if any action is required. We will also publish the results in our Patient Waiting Area and on our practice website.

Does this replace the existing compliments or complaints procedure?

No, you can still pass your compliments or complaints to our practice in the normal way and we will continue to use existing ways of gathering feedback, in addition to the Friends and Family Test.

Where can you get more information?

For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily  



 
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