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Noticeboard

Changes to Prescription Opening Hours

As from Monday 18th February 2019 the prescription office will only be open from 9.00am - 1.00pm Monday - Friday

If you have an urgent prescription query outside of these hours then please speak to a receptionist

Out of Hours

The 111 Service will take over from 6.30pm to 8.00am Monday through to Friday morning and 6.30pm on Friday to 8.00am Monday.  Although the Surgery is closed medical help is always available by calling the surgery number and listening to the information.  When the surgery is closed the Out of Hours may be contacted on  - 111. 

For immediate, life-threatening emergencies, call 999.

Telephone Advice

On receiving the request from a patient to speak to a GP or a nurse the message is taken by the receptionist for the named clinician and the message is then conveyed for appropriate action by the clinician.  The clinician will then telephone the patient.    Receptionists cannot put calls directly through to clinicians during clinics unless the situation requires emergency attention.  Telephone consultations are also available with doctors and nurses. 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery to cancel your appointment.  By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.  You are now able to cancel your appointment by texting our appointment cancellation hotline on 07936843797.  Please text your name, date of birth and the date of the appointment which you wish to cancel.

This telephone number is for the cancellation of appointments only

Weekend, Bank Holiday and Evening GP Service

Patients can now book a weekend/bank holiday appointment with a GP or Practice Nurse.  The service will be open on Saturdays and Sundays between 9.00am to 3.00pm.  During Bank Holidays please call for details.  

Advance appointments can be booked via Oaklands Surgery by ringing 01268 209339 and for on the day appointments telephone one of the surgeries listed below during times shown.  This service is available to patients who are registered at participating surgeries only.  Please note that this is not a walk-in service but by appointment only.

The service is available at the following GP Surgeries:

The Surgery, 1a Hawkesbury Road, Canvey Island SS8 0EX, 01268 683288 or Audley Mills Surgery, 57 Eastwood Road, Rayleigh SS6 7JF 01268 740501.

Electronic Prescription Service

Oaklands Surgery is now offering the Electronic Prescription Service, which allows patients to choose or 'nominate' a pharmacy to get your medicines or appliances from.  Your GP then sends your prescription electronically to the place you nominated.  This means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving time

  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop

  • You may not have to wait as long as your repeat prescriptions could be prepared before you arrive

Appointments

From July 2017 the appointment booking system has slightly changed.  Patients no longer need to ring in after 1.00pm for an emergency appointment slot.  Emergency appointments are allocated on a first come first served basis and patients are requested to ring as soon as possible on the day to book an emergency appointment.

Important - Please note that at all times during the working day, emergencies always take priority over fixed appointments.  

calendarGenerally 10 minutes is allocated at each appointment period.  For the mutual benefit of patients and doctors every effort is made to run to the appointed times.  However, should you require a longer appointment please let us know and we will do our best to accommodate you.  Sometimes, and for reasons beyond our control, we cannot absolutely guarantee punctuality.  We apologise in advance for any inconvenience caused. 

Please note that an allocated appointment is for one patient only.  Do not be offended if your request to address another person’s problems is refused.  Further to this, if you find you are unable to keep an appointment please let reception know in good time to allow best use of the clinician’s time and availability to other patients. 

Whilst mindful of your wishes to see a particular clinician, this may not always be possible at a time convenient both to patient and the clinician, and unless you are prepared to accept an alternative arrangement some delay may occur.  

If you have problems with our appointment system please contact the Practice Manager.  Again we wish to apologise in advance for any inconvenience caused.

Follow Up Appointments

Patients who suffer from chronic or a longer term illness are encouraged to attend the surgery on a regular basis. We recommend intervals of at least 6 or 12 months depending on your illness and its severity. The Health Professional in charge of your case will advise you by specifying intervals for you. If problems arise between specific visits please contact the surgery as soon as possible.

Missed Appointments

If you are unable to keep a pre-booked appointment please ensure that you phone the Practice well in advance to cancel your appointment. The Practice is experiencing a rise in the number of patients who do not attend for their pre-booked appointments. In these circumstances those patients who do not contact the surgery to cancel an appointment and do not attend for their appointments, three times in any year, may be removed from the Practice list. It is with regret that this action needs to be taken but it is in the interests of all patients who require appointments.  You are now able to cancel appointments by texting our Cancellation Hotline number on 07936843797, stating your name, date of birth and date of appointment which you wish to cancel.

 
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