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Noticeboard

The practice is actively registering new patients - if you would like to join the practice please contact us on 01268 209339

Changes to Prescription Opening Hours

As from Monday 18th February 2019 the prescription office will only be open from 9.00am - 1.00pm Monday - Friday

If you have an urgent prescription query outside of these hours then please speak to a receptionist

Out of Hours

The 111 Service will take over from 6.30pm to 8.00am Monday through to Friday morning and 6.30pm on Friday to 8.00am Monday.  Although the Surgery is closed medical help is always available by calling the surgery number and listening to the information.  When the surgery is closed the Out of Hours may be contacted on  - 111. 

For immediate, life-threatening emergencies, call 999.

Telephone Advice

On receiving the request from a patient to speak to a GP or a nurse the message is taken by the receptionist for the named clinician and the message is then conveyed for appropriate action by the clinician.  The clinician will then telephone the patient.    Receptionists cannot put calls directly through to clinicians during clinics unless the situation requires emergency attention.  Telephone consultations are also available with doctors and nurses. 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery to cancel your appointment.  By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.  You are now able to cancel your appointment by texting our appointment cancellation hotline on 07936843797.  Please text your name, date of birth and the date of the appointment which you wish to cancel.

This telephone number is for the cancellation of appointments only

Weekend, Bank Holiday and Evening GP Service

Patients can now book a weekend/bank holiday appointment with a GP or Practice Nurse.  The service will be open on Saturdays and Sundays between 9.00am to 3.00pm.  During Bank Holidays please call for details.  

Advance appointments can be booked via Oaklands Surgery by ringing 01268 209339 and for on the day appointments telephone one of the surgeries listed below during times shown.  This service is available to patients who are registered at participating surgeries only.  Please note that this is not a walk-in service but by appointment only.

The service is available at the following GP Surgeries:

The Surgery, 1a Hawkesbury Road, Canvey Island SS8 0EX, 01268 683288 or Audley Mills Surgery, 57 Eastwood Road, Rayleigh SS6 7JF 01268 740501.

Electronic Prescription Service

Oaklands Surgery is now offering the Electronic Prescription Service, which allows patients to choose or 'nominate' a pharmacy to get your medicines or appliances from.  Your GP then sends your prescription electronically to the place you nominated.  This means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving time

  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop

  • You may not have to wait as long as your repeat prescriptions could be prepared before you arrive

New Patient Registration

Our Practice List is open to everyone who is eligible to receive NHS treatment, however, if you wish to register from outside the boundary area of postcode SS8 then there are some important things yoiu need to know:

  • If we feel that it is not clinically appropriate or practical for you to be registered so far away from home then we may refuse registration.
  • The practice will be unable to provide you with a home visit when you are not well enough to go to the practice yourself.
  • You may, if your circumstances change and it is no longer clinically appropriate or practical for you to be registered away from home, be asked to consider registering with a practice closer to home where your care may be better provided at that time.
  • Should you become too ill to attend in person or we are unable to assist you over the phone, contact NHS 111 who will direct you to the right service for your needs.

All applicants who are eligible to receive NHS treatment may register by completing the appropriate registration form available at the reception desk.  To facilitate your registration please bring your NHS medical card if available with you.  In addition please understand that we are entitled to refuse non-urgent/non-emergency treatment pending your registration.  Emergency treatment will be provided irrespective of registration.  Patients who are not eligible for or entitled to free NHS treatment will be offered our services at an appropriate fee.  Relevant details are available from the reception desk.

The Practice does not discriminate against race, gender, social class, age, religion, sexual orientation or appearance, disability or medical conditions.


Preliminary visit 

As a registered patient you will be offered a preliminary appointment designed to introduce you to our services and to discuss, if you feel it is appropriate, any medical worries or problems you may have.  At this visit you will be seen by a clinical member of our team whose function is to collect data about your health and to introduce you to the various facilities available to you.  We hope to see all newly registered patients within three months of enrolment.  May we request that you complete the brief preliminary visit questionnaire available from reception and bring it with you at the time of your appointment.  Please bring a specimen of your own urine when you arrive for new patient screening appointment. 

The Practice runs an appointment system with doctors, nurses and healthcare assistants.  An appointment can be made in person or by telephoning the Surgery during opening hours.  When you contact the surgery please ask the receptionist for their name in case you need to contact the surgery further.

As per N.H.S. registration requirements you will be registered with the Practice.  However, you do have a right to express a preference to see any doctor.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website