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Noticeboard

The practice is actively registering new patients - if you would like to join the practice please contact us on 01268 209339

Changes to Prescription Opening Hours

As from Monday 18th February 2019 the prescription office will only be open from 9.00am - 1.00pm Monday - Friday

If you have an urgent prescription query outside of these hours then please speak to a receptionist

Out of Hours

The 111 Service will take over from 6.30pm to 8.00am Monday through to Friday morning and 6.30pm on Friday to 8.00am Monday.  Although the Surgery is closed medical help is always available by calling the surgery number and listening to the information.  When the surgery is closed the Out of Hours may be contacted on  - 111. 

For immediate, life-threatening emergencies, call 999.

Telephone Advice

On receiving the request from a patient to speak to a GP or a nurse the message is taken by the receptionist for the named clinician and the message is then conveyed for appropriate action by the clinician.  The clinician will then telephone the patient.    Receptionists cannot put calls directly through to clinicians during clinics unless the situation requires emergency attention.  Telephone consultations are also available with doctors and nurses. 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery to cancel your appointment.  By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.  You are now able to cancel your appointment by texting our appointment cancellation hotline on 07936843797.  Please text your name, date of birth and the date of the appointment which you wish to cancel.

This telephone number is for the cancellation of appointments only

Weekend, Bank Holiday and Evening GP Service

Patients can now book a weekend/bank holiday appointment with a GP or Practice Nurse.  The service will be open on Saturdays and Sundays between 9.00am to 3.00pm.  During Bank Holidays please call for details.  

Advance appointments can be booked via Oaklands Surgery by ringing 01268 209339 and for on the day appointments telephone one of the surgeries listed below during times shown.  This service is available to patients who are registered at participating surgeries only.  Please note that this is not a walk-in service but by appointment only.

The service is available at the following GP Surgeries:

The Surgery, 1a Hawkesbury Road, Canvey Island SS8 0EX, 01268 683288 or Audley Mills Surgery, 57 Eastwood Road, Rayleigh SS6 7JF 01268 740501.

Electronic Prescription Service

Oaklands Surgery is now offering the Electronic Prescription Service, which allows patients to choose or 'nominate' a pharmacy to get your medicines or appliances from.  Your GP then sends your prescription electronically to the place you nominated.  This means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving time

  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop

  • You may not have to wait as long as your repeat prescriptions could be prepared before you arrive

Latest News

Flu Vaccine Season 

The practice has started our flu vaccination programme 

Patients who may be eligible for the flu vaccine include

everyone aged 65 and over
• everyone under 65 years of age who has a certain medical condition, including children and babies over six months of age
• all pregnant women, at any stage of pregnancy
• all two- and three- year-old children (provided they were aged
two or three years old on 31 August of the current flu season)
• everyone living in a residential or nursing home
• everyone who cares for an older or disabled person
• household contacts of anyone who is
immunocompromised
• all frontline health and social care workers


For advice and information about the flu vaccination,
speak to our reception team, GP or practice nurse 

Additional Online Appointments

The practice has recently opened up more on-line appointments - please ensure that you book into the appropriate appointment slots - if appointments are booked inappropriately then patients may not be seen and will be asked to rebook.

As from Monday 18th February 2019 the prescription office will only be open from 9.00am - 1.00pm Monday - Friday

If you have an urgent prescription query outside of these hours then please speak to a receptionist

On Friday 14th December 2018 the surgery participated in a Christmas Jumper Day.  The surgery collected £44.90 for the Alzheimers Society.

Quality Awards 2018

Quality Awards Highlights

Quality Awards Booklet

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We're here for you, for longer

More GP appointments are now available across Benfleet, Canvey, Rayleigh and Rochford - Monday to Friday 6.30pm - 8.00pm.  Contact Reception for more details

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Dementia Friendly Surgery

Oaklands Surgery has won the top award for being a Dementia Friendly GP Surgery for implementing changes within the surgery to improve support for the care of people with dementia and their carers.  The award was presented to Dr Mujahid in September 2018 at a GP training session.

Additional Appointments

Patients can now book weekend/Bank Holiday appointments with a GP or Practice Nurse at either Hawkesbury Road, Canvey or Audley Mills, Rayleigh

The service will be open on 

Saturdays and Sundays between 10.00am and 3.00pm and

Bank Holidays - please call for details 

The service is available at the following GP Surgeries:

1 Hawkesbury Road, Canvey Island, Essex

or

Audley Mills Surgery, 57 Eastwood Road, Rayleigh SS6 7JF 01268 740501

Advance appointments can be booked via Oaklands Surgery on 01268 209339 and for on the day appointments telephone one of the surgeries above during times shown.  This service is available to patients who are registered at participating surgeries only.  Please note this is not a walk-in service but by appointment only.

In addition to these appointments patients can also book evening appointments from 6.30pm-8.00pm

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A&E should only be used in emergency situations. NHS 111 is available for people to call (dial 111) when they need medical help fast.

  NHS 111 service  Call 111 when it's less urgent than 999

You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.


NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.


Call 111 if:
  • you think you need to go to A&E or need another NHS urgent care service
  • you need health information or reassurance about what to do next

For immediate, life-threatening emergencies, continue to call 999.you need medical help fast but it's not a 999 emergency you don't know who to call or you don't have a GP to call

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website