Complaints

Oaklands Surgery aims to provide a high level of care, however if you are not satisfied with the treatment you have received at the surgery please let us know.

How do you make a complaint?

If you wish to make a complaint please contact the Practice Manager either by telephone, via email to Oaklands.surgery@nhs.net or in person at the Practice.

If you wish to write to the Practice please address your concerns to:

The Practice Manager

Oaklands Surgery

Central Canvey Primary Care Centre

Long Road

Canvey Island

SS8 0JA

Or via the Practice email at Oaklands.surgery@nhs.net 

We aim to acknowledge your complaint within 3 working days.

and investigate your concerns within 10 days.