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PUSH DOCTOR

Are working with the GPs within the Castle point and Rochford area to offer routine appointments 8am to 8pm 7days a week where you will have a video consultation with a GP

Please follow the link to register yourself to book an appointment:

https://patient.pushdoctor.co.uk/surgery-preselect

The practice is actively registering new patients - if you would like to join the practice please contact us on 01268 209339

Out of Hours

The 111 Service will take over from 6.30pm to 8.00am Monday through to Friday morning and 6.30pm on Friday to 8.00am Monday.  Although the Surgery is closed medical help is always available by calling the surgery number and listening to the information.  When the surgery is closed the Out of Hours may be contacted on  - 111. 

For immediate, life-threatening emergencies, call 999.

Telephone Advice

On receiving the request from a patient to speak to a GP or a nurse the message is taken by the receptionist for the named clinician and the message is then conveyed for appropriate action by the clinician.  The clinician will then telephone the patient.    Receptionists cannot put calls directly through to clinicians during clinics unless the situation requires emergency attention.  Telephone consultations are also available with doctors and nurses. 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery to cancel your appointment.  By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.  You are now able to cancel your appointment by texting our appointment cancellation hotline on 07936843797.  Please text your name, date of birth and the date of the appointment which you wish to cancel.

This telephone number is for the cancellation of appointments only

Weekend, Bank Holiday and Evening GP Service

Patients can now book a weekend/bank holiday appointment with a GP or Practice Nurse.  The service will be open on Saturdays and Sundays between 9.00am to 3.00pm.  During Bank Holidays please call for details.  

Advance appointments can be booked via Oaklands Surgery by ringing 01268 209339 and for on the day appointments telephone one of the surgeries listed below during times shown.  This service is available to patients who are registered at participating surgeries only.  Please note that this is not a walk-in service but by appointment only.

The service is available at the following GP Surgeries:

The Surgery, 1a Hawkesbury Road, Canvey Island SS8 0EX, 01268 683288 or Audley Mills Surgery, 57 Eastwood Road, Rayleigh SS6 7JF 01268 740501.

Electronic Prescription Service

Oaklands Surgery is now offering the Electronic Prescription Service, which allows patients to choose or 'nominate' a pharmacy to get your medicines or appliances from.  Your GP then sends your prescription electronically to the place you nominated.  This means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving time

  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop

  • You may not have to wait as long as your repeat prescriptions could be prepared before you arrive

Booking an appointment

When contacting the Practice, our trained Care Navigators will ask questions regarding your request for an appointment in order that you are booked with the right Clinician in the right timescale. 

Consultants are often offered via the telephone, the Clinician will call you, discuss your problems and if necessary will arrange for you to be seen face to face.

There are many clinicians at the Practice other than the GP's who may be able to help you, these include -

Advanced Nurse Practitioners - Can prescribe themselves

Coughs, colds, sore throats, ear-aches, insect bites, conjunctivitis,  minor injuries, urinary tract infections, diarrhoea and sickness, hayfever, minor rashes, eczema, heartburn, blocked ears

Practice Nurse

Contraception, Travel Advice and Baby Immunisations, wound dressings and suture removal, cervical screening, asthma, COPD, flu vaccinations

Clinical Pharmacist - for medication reviews, hospital medication changes, prescribing for long term conditions, minor ailments

Healthcare Assistant - for blood pressure checks, diabetic foot checks, ECGs, dressings, smoking cessation, new patient health checks, phlebotomy

Physicians Associate - for coughs, colds, urinary tract infections, diarrhoea and sickness, minor skin rashes, wounds

Physiotherapist - for musculoskeletal health issues such as back, muscle and joint pains, arthritis

 

Link Workers/Social Prescribers - for non-medical matters such as loneliness, anxiety, unemployment, illness or debt. Link Workers and Social Prescribers work in partnership with GP surgeries and can help people to access appropriate support in the community to help them make positive changes to your personal wellbeing.

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Important - Please note that at all times during the working day, emergencies always take priority over fixed appointments.  

Please note that an allocated appointment is for one patient only. Do not be offended if your request to address another person’s problems is refused. 

Missed Appointments - if you are unable to keep a pre-booked appointment please ensure that you phone the Practice well in advance to cancel your appointment.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website