PRACTICE FAIR PROCESSING & PRIVACY NOTICE POLICY 2023
For more information please clink the link below
Fair Processing
Coronavirus Information
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone or through using the WebGP service unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
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Covid19
111 SICKNESS CERTIFICATION
People unable to work for more than seven days because of Coronavirus can now obtain an isolation note through a new online service.
https://111.nhs.uk/isolation-note/
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Additional Online Appointments
The practice has recently opened up more on-line appointments - please ensure that you book into the appropriate appointment slots - if appointments are booked inappropriately then patients may not be seen and will be asked to rebook.
As from the 1st June 2021 the prescription office will only be open from 11.00am - 1.00pm Monday - Friday
If you have an urgent prescription query outside of these hours then please speak to a receptionist
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We're here for you, for longer
More GP appointments are now available across Benfleet, Canvey, Rayleigh and Rochford - Monday to Friday 6.30pm - 8.00pm. Contact Reception for more details
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Dementia Friendly Surgery
Oaklands Surgery has won the top award for being a Dementia Friendly GP Surgery for implementing changes within the surgery to improve support for the care of people with dementia and their carers. The award was presented to Dr Mujahid in September 2018 at a GP training session.
Additional Appointments
Patients can now book weekend/Bank Holiday appointments with a GP or Practice Nurse at either
GPHA Clinic
Suite 3,
351 London Road
Hadleigh
SS7 2BT
01268 206408
Audley Mills Surgery
57 Eastwood Road
Rayleigh
SS6 7JF
01268 740501
The service will be open on
Saturdays and Sundays between 10.00am and 3.00pm and
Bank Holidays - please call for details
The service is available at the following GP Surgeries:
1 Hawkesbury Road, Canvey Island, Essex
or
Audley Mills Surgery, 57 Eastwood Road, Rayleigh SS6 7JF 01268 740501
Advance appointments can be booked via Oaklands Surgery on 01268 209339 and for on the day appointments telephone one of the surgeries above during times shown. This service is available to patients who are registered at participating surgeries only. Please note this is not a walk-in service but by appointment only.
In addition to these appointments patients can also book evening appointments from 6.30pm-8.00pm
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A&E should only be used in emergency situations. NHS 111 is available for people to call (dial 111) when they need medical help fast.
NHS 111 service 
You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you think you need to go to A&E or need another NHS urgent care service
- you need health information or reassurance about what to do next
For immediate, life-threatening emergencies, continue to call 999.you need medical help fast but it's not a 999 emergency you don't know who to call or you don't have a GP to call